Frequently Asked Questions
How do I cancel my subscription?
Simply log in HERE, click on "My Account" and you'll see your current subscriptions. Click Cancel Subscription and you are all set!
How do I edit my Subscribe & Save order?
Simply log in HERE, click on "My Account" and you'll see your current subscriptions. Click "Edit Subscription" to change ship dates, quantities, flavors, or add additional products to your upcoming order.
Where is my order?
Simply log in HERE, click on "My Account" and you'll see your current orders. Click "Order Details" to see your tracking information.
What is your refund policy?
We offer a 60 day refund policy and will even pay for your return shipping! How is that for fair? Just contact us below and we'll begin processing your refund within 24 hours.
We'd love to hear from you! Suggestions are always welcome, as we will be working with all of our members to continually improve your Paleovalley Experience.
We’re here from Monday – Saturday from 8am – 7pm PST - However, we love to make our customers as happy as possible, so we usually check emails around the clock, so feel free to email us at anytime :-)
Important Note: To view, edit, or cancel your subscriptions, please log in here and click on "My Account". It's that easy!
-The Paleovalley Team