Our Privacy Policy

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What Is Our Privacy Policy??

The short answer is that we will always, ALWAYS, respect your privacy, your email address, and any other information you may give us. We will never sell it, rent it, or treat your information in any way that our mothers wouldn’t be proud of. But here’s the low down on some of the more specific information you may be wondering about.

1. How will my information be used?

When you sign up for any of our free information or products, you will be receiving relevant information regarding your health and nutrition. You will occasionally get updates on any new products or programs that relate to the paleo diet, nutrition, and health in general.

2. If I don’t wish to receive any more emails how can I stop receiving them in the future?

If you wish to stop receiving our email and nutrition newsletter you can easily unsubscribe at any time by clicking on the “unsubscribe” link found at the bottom of every email from us.

Or you can just email our customer happiness manager at [email protected]

3. Do you guys use cookies?

Yup, we sure do but our cookies do not contain any personal data. We use cookies as a way of making our website easier to use, things like:

  • to remember your country and language preference
  • to deliver information that matches your personal preferences
  • to help us to understand our website visitors and traffic to our site
  •  to help you to automatically be able to login to the member’s area and download your products
  • to manage and present information on our website that is specific to you

We also use Google Analytics to serve ads based on a website visitor’s previous visit to our website. This information is collected from our users as a whole, thousands of visitors at a time.

View Cookie Declaration

4. Is my data secure on your website?

Of course! Whether you are entering your email address into a form on our website or are purchasing a book or program from us we take great measures to keep your data completely safe and sound.

Our third party merchant service provider (fancy name for the company that takes payments for us) is second to none in security so you have nothing to worry about. Visit https://stripe.com/us/terms for more information.

A Little Bit About How Our Company Collects And Uses Personal Information:

Introduction:

Website visitors may be asked to provide certain personal information when they sign up to receive downloadable information or when they purchase any of our products including name, address, telephone number, and billing information.

Your information will never be sold, shared, rented, or licensed to a third party…ever.

Affiliate Links:

Occasionally you may click on one of Paleovalley’s affiliate links and eventually sign up or purchase a product or service via that link. The person or company who you ultimately make that purchase or sign up will have the information that you submit during that process. This could include your name, email address, mailing address, billing information, or whatever they may ask you during the process. If you have any worries about how they will use your information please check out the privacy policy on their site.

Responses To Email Inquiries:

If you send an email inquiry to us, the return email address is used to answer the email we received. We do not use your return email address for any other purpose and, as with our overall email policy, we will never share or rent your email address.

Disabling Cookies:

If you are uncomfortable with the collection of information through the use of cookies, we recommend that you disable this feature in your current browser preferences. Your internet browser should have plenty of documentation that will show you exactly how to disable cookies.

You may also opt out of the DoubleClick cookie by visiting the Google advertising opt-out page:

http://www.google.com/policies/privacy/ads/

Or you may opt out of Google Analytics by visiting the Google Analytics Opt-out page.

http://tools.google.com/dlpage/gaoptout

Information “Sharing” and “Selling”

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Commercial and Financial Information, Internet Activity, Online Identifiers, and Personal Identifiers. This allows us to show you ads that are more relevant to you.

We use third party data analytics providers and this may be considered a “sale” of information under the CCPA.

You may opt-out of these data practices here

CCPA Rights

Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here

Right to Know

You have the right to request to know the following about the personal information we have collected about you in the past 12 months:

  • the categories and specific pieces of personal information we have collected about you
  • the categories of sources from which we collect personal information about you
  • the business and commercial purposes for which we collect personal information
  • the categories of third parties with whom we share the information
  • the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose
  • The information we would provide to you in response to a Request to Know Categories is contained in this Privacy Notice. To access the specific personal information we have about you, submit a Request to Know via the link above. If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

  • Complete an obligation to you that you have requested
  • Detect and resolve issues related to security or functionality
  • Comply with legal obligations
  • Enable solely internal uses
  • Right to Non-Discrimination

If you exercise your CCPA consumer rights:

  • We will not deny goods or services to you
  • We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
  • We will not provide a different level or quality of goods or services to you
  • Right to Opt-Out
  • You have the right to opt-out of any selling and sharing of your personal information.

You may exercise your right to opt-out here

Request Verification

Before we can respond to a Request to Know or Request to Delete, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft. Requests to Opt-Out do not require verification.

Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.

If the only data we have collected about a consumer is gathered through website cookies (i.e. the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident's authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at [email protected] Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.

If you have trouble accessing this notice, please contact us at [email protected]

Contact Us

If you have any privacy-related questions, please send them to [email protected]

Virginia Privacy Notice (VCDPA)

This section provides additional information for Virginia residents under the Virginia Consumer Data Protection Act (VCDPA).The terms used in this section have the same meaning as in the VCDPA. This section does not apply to information that is not considered "personal data," such as identified or publicly available information as defined in the VCDPA.

Collection and Disclosure of Personal Information

The personal data we collect is described above in Information we collect. The personal data we disclose to third parties and the categories of third parties to whom we disclose personal data is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.

Purposes for Processing

We process personal information for the following purposes:

  • Conducting Surveys
  • Creating Customer Profiles
  • Data Storage
  • Delivering Targeted Ads
  • Fulfilling Customer Orders
  • Improving our Products & Services
  • Internal Business Operations
  • Meeting Compliance & Legal Requirements
  • Operating our Website or Mobile Apps
  • Organizing & Managing Data
  • Preventing Fraud
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Tracking Purchases & Customer Data
  • Data “Selling” and Targeted Advertising

We process personal data for purposes of targeted advertising (as defined in the VCDPA), including online identifiers and internet activity. This allows us to show you ads that are more relevant to you.

You may opt-out of these data practices here.

Profiling

The VCDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.

We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

VCDPA Rights

Your VCDPA rights are described below. You can make a Privacy Request by clicking the link at the top of this page, or by clicking here.

Right to Access

You have the right to confirm whether we are processing personal data about you and to access such data. Where processing is carried out by automated means, you have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.

If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal data provided by or obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, including the following:

  • To comply with legal obligations
  • To comply with an official investigation or cooperate with law-enforcement agencies
  • To establish or defend legal claims
  • To complete an obligation to you that you have requested
  • To respond to security incidents, fraud, harassment, and other similar activity
  • To identify and repair technical errors
  • To conduct internal research to develop, improve, and repair our products and services
  • For internal operations that are reasonably aligned with your expectations
  • Any personal data retained for these purposes will not be processed for other purposes.

Right to Non-Discrimination

If you exercise your VCDPA consumer rights:

  • We will not deny goods or services to you
  • We will not charge you different prices or rates for goods or services
  • We will not provide a different level or quality of goods or services to you
  • However, we may offer a different price, rate, level, quality, or selection of products or services if your personal data is required in order to provide those products or services and you have exercised your right to opt out, or the offer is related to a voluntary loyalty or rewards program.

Right to Opt-Out

You have the right to opt-out of any selling of your personal data, processing of your personal data for purposes of targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects for you.

You may exercise your right to opt-out here

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Right to Appeal

If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Virginia Attorney General’s Office.

Thanks for reading our not-so-private privacy policy!